Exponential Attributes: Autonomy

Autonomy is the forth Internal Attribute in the IDEAS acronym. In Chapter 4 of Exponential Organizations you can read more about this and I suggest taking a look at the open source tool developed by the ExO Ecosystem. Also take a look at Exponential Transformation where you can learn about implementing Exponential Attributes in your current organisation.

The definition of autonomy is the right or condition of self-government. An organisation that practices autonomy is one that is self-organised with teams operating with a decentralized authority. In order to run an organisation with autonomy at the centre required a great deal of trust in the team and a very clear purpose. If you want to to have rapid innovation then autonomy is important in giving teams the authority to work and make decisions in the best interests of the organisation. In order to implement successfully you need to ensure that the organisation:

  1. has an MTP that is compelling and inspirational
  2. choses team members that are self starters who are passionate about the MTP
  3. has frameworks and tools in place that gives teams a clear understanding of the level of autonomy and how to operate and exercise accountability
  4. communicates effectively in a lateral and honest way.
  5. has transparent and data driven dashboards to insure everyone understands what is happening and how to improve.

Organisations can take on a number of different styles of “management” that work with autonomy and each of these topics can constitute separate blog entries: Agile, OKRs, Meritocracy, Holacracy, Black Ops/Edge Teams. For examples of organisations with a high level of autonomy check out Valve, MIT Media Lab, Pixar, Medium, Zappos, Morning Star Company, FAVI, share more in the comments.

In the rapidly changing environments that we find ourselves in, it is more important than ever to have autonomous teams of multidisciplinary people who are passionate about what they are doing and perform well with minimal supervision. It is a very different mode to what many large organisations are used but making the change is more important than ever. It needs to be performed with care to get it right but is vital… are you ready?

Exponential Attributes: Dashboards

Dashboards is the second Internal Attribute in the IDEAS acronym. In Chapter 4 of Exponential Organizations you can read more about this and I suggest taking a look at the open source tool developed by the ExO Ecosystem. Also take a look at Exponential Transformation where you can learn about implementing Exponential Attributes in your current organisation.

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Dashboards are an essential tool for ExO’s to measure and manage the organisation. With the vast amount of data that is created on a daily basis, dashboards are a great way to visually represent the important data in order to make real time metrics available to the entire organisation.  Thanks to the internet, sensors, the cloud, etc. it is possible to have very valuable metrics in real time. It is important that dashboards are developed that are easy to understand and meaningful. This gives people the ability to make smart decisions timeously in order to manage organisations better!

When putting together a dashboard it is vitally important to ensure that the metrics that are tracked are real value metrics as opposed to vanity metrics. Real value metrics allow you to make meaningful decisions and improve the organisation. Vanity metrics only make you feel better. An example is tracking total users vs active users. Total users of your product is a vanity metric as thousands of people can sign up but unless they are actively using your service you will not make revenue and grow. It is therefore important to build dashboards that provide the most meaningful information computed into a visual that is easy to understand.

In order to Implement Dashboards you need to:

  1. Identify the value metrics
  2. Identify the audiences that need dashboards
  3. Track, gather and analyse date in real time
  4. Use a framework to display metrics in most efficient and usable way
  5. Make the Metrics accessible and transparent
  6. Improve the dashboards when required

Make sure that you keep the metrics valuable but simple. A complicated dashboard will most likely result in less adoption and therefore reduce its effectiveness.

A good example of a framework to use for team dashboards is the OKR framework. OKR stands for Objectives and Key Results and answers two simple questions:

  1. Where do I go? (Objectives)
  2. How will I know I am getting there? (Key Results)

To Learn more about OKRs you can check out OKR Examples.

ExO’s require tight control frameworks in order to ensure that with hyper growth the small team can manage the organisation. For this reason it is vital to have dashboards that provide the team and community with information to make great decisions. Keep it simple at the beginning and get dashboards up and running.

 

Building an Exponential Organisation (ExO)

ExO Attributes

In order to build and run an exponential organisation, Salim Ismail, author of Exponential Organisations,  suggests that a company must have an MTP and at least 4 of the 11 attributes depicted in the diagram above. In order to determine whether you can consider yourself exponential they developed an exponential quotient and a test to determine your exponential quotient. You can take the test here. Once you have completed the test share your results so that we can improve the score and celebrate the road to exponential.

The one non negotiable of an Exponential Organisation is an MTP. This is a Massive Transformative Purpose. People have called this a Big Hairy Audacious Goal (BHAG) or a company Vision and Mission. It is vital to understand that what ever you call it the Purpose of the organisation must be something that is massive and transformative and all the values of the organisation and the goals must work towards achieving it. This is not a nice to have slogan on the wall. This is what the organisation must live by. Some Examples of MTP’s are:

  1. SpaceX: “Humans must become a multi-planetary species”
  2. TED: “Ideas worth spreading.”
  3. X Prize Foundation: “Bring about radical breakthroughs for the benefit of humanity.”
  4. Google: “Organize the world’s information.”

Once you have developed your MTP the next step in being exponential is to understand the internal and external Characteristics that make an organisation exponential. The internal characteristics are Interfaces, Dashboards, Experimentation, Autonomy and Social. The acronym used is IDEAS. The external attributes are Staff on demand, Community and crowd, Algorithms, Leveraged assets and Engagement. The acronym used is SCALE.  The tables below summarise these attributes.

IDEAS – The Internal Characteristics of ExO’s
Characteristic What is it? Advantages Requirements
Interfaces Provide the bridge between external activities and internal control frameworks, e.g. platforms, user interfaces, API’s •Filter external abundance into internal value

•Link external growth drivers to internal stabilizing factors

•Automation allows scalability

•Standardised processes

•Scalable externalities

•Alogorithms

Dashboards Metrics to measure, real time and meaningful •Track critical growth drivers in real time

•Objective-Key Results (OKR) as management framework

•Minimise errors by short feedback loops

•Real time metrics

•Analytical capability

•OKR’s

•Cultural acceptance by employees

Experimentation Lean startup methods of testing assumptions and consistently experimenting with controlled risks •Keeps processes aligned with rapidly changing externalities

•Maximised value capture

•Faster time to market (Minimal Viable Product)

•Risk taking provides an edge and faster learning

•Measurement and tracking of experiments

•Cultural acceptance

Autonomy New “empowered” or team based organisational forms •Increased agility

•More accountability at customer face

•Faster reactions and learning times

•Better morale

•MTP

•Self starting employees

•Dashboards

Social Technology Create horizontal interactions in vertical organised businesses •Faster Conversations

•Faster decision cycles

•Faster learning

•Stabilizes team

•MTP

•Cloud social tools

•Co-operative culture

SCALE – The External Characteristics of ExO’s
Characteristic What is it? Advantages Requirements
Staff on Demand More part time, specialised,

mission based staff

•Best skills for the job

•Agility

•Learning of core team

•Stronger bonds in core team

•Capability to hire services on demand

•Clear task specifications

Community & Crowd Harness the power of the community and crowd by engaging with them through whatever means •Increase loyalty

•Enable exponential growth

•Validate new ideas and learn

•Agility & rapid implementation

•Create new ideas

•MTP

•Engagement

•Authentic leadership

•Easy to participate for outsiders

•Peer to peer capabilities

Algorithms Use data and automate decisions or reduce human biases while making decisions •Scalability of products and services

•Leverage connected devices/ sensors

•Lower error rate & stabilize

•Easy to update

•Machine or deep learning

•Cultural acceptance

Leveraged Assets Use assets, do not own them unless they are scarce •Scalability of products and services

•Lower marginal costs of supply

•Removes having to manage assets

•Agility

•Easy available assets

•Interfaces

Engagement Engage community and crowd •Increase loyalty

•Gain ideas

•Converts crowd to community

•Leverage Marketing

•Play & Learn

•Digital feedback loop to customers

•MTP

•Clearness & fairness

How Exponential is your company and what is your MTP?