Exponential Attributes: Social

Social is the fifth and final Internal Attribute in the IDEAS acronym. In Chapter 4 of Exponential Organizations you can read more about this and I suggest taking a look at the open source tool developed by the ExO Ecosystem. Also take a look at Exponential Transformation where you can learn about implementing Exponential Attributes in your current organisation.

As business environments become more and more digitized it is more important than ever to ensure that social technologies are in use in order to create the water cooler effect as well as to create transparency.  Trust and transparency are very important components of modern companies and are required for a fast paced Exponential Organisation.

JP Rangaswami, Ex-Chief Data Officer of Deutsche Bank and Chief Scientist at Salesforce, lists the following three objectives of social technologies:

  1. Reduce the distance between obtaining(and processing) information and decision making
  2. Migrate from having to look up information to having it flow through your perception
  3. Leverage community to build out ideas

Exponential Organizations indicates 7 Key elements of Social technologies that can be implemented within your organisation:

  1. Social Objects
  2. Activity Streams
  3. Task Management
  4. File Sharing
  5. Telepresence
  6. Virtual Worlds
  7. Emotional Sensing

If you want to ensure that you are implementing Social Technologies within your organisation you need to ensure that your MTP is compelling and that the members of your team and community believe in it. As I have mentioned many times before this is vital for successful implementation of most attributes. Once you have ticked this off it is important to understand your current environment and then implement tools starting with the most senior people within your organisation. Use tools actively and to the best of their capability. Implement what is intuitive first and simple for people to implement. It is important to create quick feedback loops to ensure that you are learning from your experiences and improving the use of social technologies.

This is the last of the attributes and therefore you should have a firm understanding of what is required in order to run an exponential organisation. If you are looking to implement these then be on the lookout for future blogs in which I will give you some techniques.

 

Building an Exponential Organisation (ExO)

ExO Attributes

In order to build and run an exponential organisation, Salim Ismail, author of Exponential Organisations,  suggests that a company must have an MTP and at least 4 of the 11 attributes depicted in the diagram above. In order to determine whether you can consider yourself exponential they developed an exponential quotient and a test to determine your exponential quotient. You can take the test here. Once you have completed the test share your results so that we can improve the score and celebrate the road to exponential.

The one non negotiable of an Exponential Organisation is an MTP. This is a Massive Transformative Purpose. People have called this a Big Hairy Audacious Goal (BHAG) or a company Vision and Mission. It is vital to understand that what ever you call it the Purpose of the organisation must be something that is massive and transformative and all the values of the organisation and the goals must work towards achieving it. This is not a nice to have slogan on the wall. This is what the organisation must live by. Some Examples of MTP’s are:

  1. SpaceX: “Humans must become a multi-planetary species”
  2. TED: “Ideas worth spreading.”
  3. X Prize Foundation: “Bring about radical breakthroughs for the benefit of humanity.”
  4. Google: “Organize the world’s information.”

Once you have developed your MTP the next step in being exponential is to understand the internal and external Characteristics that make an organisation exponential. The internal characteristics are Interfaces, Dashboards, Experimentation, Autonomy and Social. The acronym used is IDEAS. The external attributes are Staff on demand, Community and crowd, Algorithms, Leveraged assets and Engagement. The acronym used is SCALE.  The tables below summarise these attributes.

IDEAS – The Internal Characteristics of ExO’s
Characteristic What is it? Advantages Requirements
Interfaces Provide the bridge between external activities and internal control frameworks, e.g. platforms, user interfaces, API’s •Filter external abundance into internal value

•Link external growth drivers to internal stabilizing factors

•Automation allows scalability

•Standardised processes

•Scalable externalities

•Alogorithms

Dashboards Metrics to measure, real time and meaningful •Track critical growth drivers in real time

•Objective-Key Results (OKR) as management framework

•Minimise errors by short feedback loops

•Real time metrics

•Analytical capability

•OKR’s

•Cultural acceptance by employees

Experimentation Lean startup methods of testing assumptions and consistently experimenting with controlled risks •Keeps processes aligned with rapidly changing externalities

•Maximised value capture

•Faster time to market (Minimal Viable Product)

•Risk taking provides an edge and faster learning

•Measurement and tracking of experiments

•Cultural acceptance

Autonomy New “empowered” or team based organisational forms •Increased agility

•More accountability at customer face

•Faster reactions and learning times

•Better morale

•MTP

•Self starting employees

•Dashboards

Social Technology Create horizontal interactions in vertical organised businesses •Faster Conversations

•Faster decision cycles

•Faster learning

•Stabilizes team

•MTP

•Cloud social tools

•Co-operative culture

SCALE – The External Characteristics of ExO’s
Characteristic What is it? Advantages Requirements
Staff on Demand More part time, specialised,

mission based staff

•Best skills for the job

•Agility

•Learning of core team

•Stronger bonds in core team

•Capability to hire services on demand

•Clear task specifications

Community & Crowd Harness the power of the community and crowd by engaging with them through whatever means •Increase loyalty

•Enable exponential growth

•Validate new ideas and learn

•Agility & rapid implementation

•Create new ideas

•MTP

•Engagement

•Authentic leadership

•Easy to participate for outsiders

•Peer to peer capabilities

Algorithms Use data and automate decisions or reduce human biases while making decisions •Scalability of products and services

•Leverage connected devices/ sensors

•Lower error rate & stabilize

•Easy to update

•Machine or deep learning

•Cultural acceptance

Leveraged Assets Use assets, do not own them unless they are scarce •Scalability of products and services

•Lower marginal costs of supply

•Removes having to manage assets

•Agility

•Easy available assets

•Interfaces

Engagement Engage community and crowd •Increase loyalty

•Gain ideas

•Converts crowd to community

•Leverage Marketing

•Play & Learn

•Digital feedback loop to customers

•MTP

•Clearness & fairness

How Exponential is your company and what is your MTP?