Click on the image below to get a summary of the New Exponential Transformation Manual written by Francisco Palao, Michelle Lapierre and Salim Ismail together with over 200 contributors from across the globe. I highly recommend giving this a read if you want to ensure that your organisation thrives in the coming decades
The first of the internal exponential attributes is Interfaces. In Chapter 4 of Exponential Organizations you can read more about this.
Interfaces bridge the external and internal attributes, they take all the data created by the SCALE attributes and make sense of this internally. Interfaces ensure maximum efficiency and give stakeholders the ability to automate processes. It is for this reason that interfaces are mission critical for ExO’s to scale.
A good example of an effective interface as described in Exponential Organisations is that of the Apple App Store. The App Store allows the nine million strong developer network to develop apps and submit these automatically to the App Store, these are ranked and categorised automatically and this has allowed Apple to scale the App Store to where it is now. From January to June 2018 Revenue generated by App developers was over $100 Billion.
Interfaces are required to manage abundance, mainly to filter and match. The thinking that is required is quite different to the business processes that are put in place to manage scarcity and efficiency.
Exponential Transformation indicates 6 steps to implement Interfaces within your business:
- Identify the sources of abundance you are Accessing
- Humanise the interaction to define the right UX or automate the interaction to define the right API
- Create standardised processes
- Apply algorithms to automate processes
- Test interfaces with pilot populations
- Update interfaces regularly
Some questions that you can ask to ensure that your interfaces will be successful are:
- Will the interface allow the business to Scale
- Do the interfaces create value?
- Can all of the SCALE attributes be enables with interfaces?
- Is the effectiveness of algorithms and automated workflows being measured?
- Are interfaces engaging users?
The interfaces that you create for your ExO are most likely going to be specific for your company. You need to look at what can be automated and how the abundance of information needs to be filtered and matched best to optimise your business process. Look at the interfaces of Google Adwords, Airbnb, Uber, etc. to get a better understanding and get going on creating interfaces that optimise the abundance outside of your organisation allowing you to scale.
If you find this helpful then comment and share this with people in your network. If more organisations can tap into abundance we can ensure that we improve the planet for all!
On Thursday the 20th of September Exponential Transformation a follow up to Exponential Organisations will be launched, with the book being officially released on the 25th of September. This is your opportunity to be a part of the launch and to be at the forefront of 21st century business practice. ExO Lever will be hosting a virtual book launch and you can join. Click here to register! Both Salim Ismail and Peter Diamandis will be speaking at this event.
Exponential Transformation outlines the sprint process that was developed to assist corporates in implementing the Exponential Organisational framework. This is a fancy way of saying that this is the book that will transform your organisation and allow you to thrive. The ecosystem know that the way for us to make a massive impact on the planet is to give everyone the tools to be able to implement this methodology.
If you you run an organisation and want to take advantage of exponential technologies and have a 10X improvement, then I highly recommend that you join the book launch and learn about how you can take your organisation to the next level.
Engagement is the fifth and final external Attribute in the SCALE acronym. In Chapter 3 of Exponential Organizations you can read more about this and I suggest taking a look at the open source tool developed by the ExO Ecosystem.
Engagement is a way of enabling collaborative human behaviour – social behaviour – to come into play. Through engagement collaborative individuals can do what large organisations once did. It is a vital tool and comes fairly naturally when individuals resonate with an organisations MTP. Having a powerful MTP is vital for having an engaged community. Other ways that an organisation can engage is through:
- Ranking transparency
- Self-efficiency (sense of control, agency and impact)
- Peer pressure (social comparison)
- Eliciting positive emotions to drive long-term behavioural change
- Instant feedback (short feedback cycles)
- Clear, authentic rules, goals and rewards
- Virtual currencies or points
Whilst these engagement tools are for the external ecosystem they can be used for internal employee engagement.
This is a technique that can be used to increase engagement. Gamification is the process of adding a gaming element to your interaction with your community. It is vitally important that this is well implemented and thought through.
Leverage the following game techniques:
- Dynamics: Motivate behaviour through scenarios, rules and progression
- Mechanics: Help achieve goals through teams, competitions, rewards and feedback
- Components: Track progress through quests, points, levels, badges and collections
These are competitions that move people from the crowd into the community. Incentive competitions leverage the community to come up with breakthrough ideas to solve challenges within an organisation. Competitions of this nature have been used for centuries although it was the Ansari X Prize that elevated incentive prizes into the exponential realm. An incentive prize needs create a clear, measurable and objective goal and offers a cash purse for the team that is able to reach the objective. If you want to run an incentive competition you can do this yourself or leverage a platform such as HeroX. Check out the video course that Peter Diamandis put together on designing a successful incentive competition.
Engaging the community and crowd is not a simple task but with a great MTP and the implementation of the tools discussed in this blog it is most definitely possible.
In a recent blog post by Peter Diamandis, he speaks about the fact that an abundance of data is leading to “Radical Transparency”. This is a transparency that is essentially forced onto people due to the large number of sensors and internet connected devices that will be constantly monitoring everything. When one reads a blog like this there are a number of thoughts and differing thought streams that go through your head.
First there is the issue of privacy, Peter suggests that potentially privacy may become a thing of the past. Next there is the fact that with all this data it is possible to program what is shown around us and the question of brainwashing comes up. Interestingly due to the primitive parts of our brain we do tend to think about the negative consequences of these technology advancements. But what about the positive ones where we are for example able to reduce traffic accidents to zero, crime drops dramatically due to the fact that AI enabled drone cops will see what you are doing, fatalities from natural disasters is dramatically reduced due to early warning systems and potentially stopped altogether.
Technology is advancing rapidly and whilst we cannot be naive to the fact that there is potential for these technologies to be used negatively, the positive effects will outstrip the negative. Radical Transparency can in fact be used very successfully in your favour. If you are a manufacturing company that wants to ensure that your customers trust you then use technology to show them how you produce your products. A simple live stream of your factory floor is a simple way to do this. An online dashboard of safety or cleanliness metrics can imbue trust.
Do not wait for radical transparency to be used as a tool against you it is time for you to be ahead of the curve and to show that your company can be trusted by being open to radical transparency. I have written previously about idea meritocracy and the need for radical transparency here. I also suggest watching Ray Dalio’s TED talk
If you are unsure how to go about taking advantage of these exponential technologies and business models and culture then I highly recommend that you do a deep dive into the available online resources of books, podcasts, videos, courses and advisory services. I am being radically transparent now to say that together with ExO Works I can help you and your business to navigate this terrain in order to future proof your business.
It is important to realise that technology can be a great enabler for your business and your life. Whatever you do I ask that you embrace this and start learning!